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Customer Service

Formation of the contract
1.1 These terms of sale apply to all goods supplied by Automate.
1.2 No contract exists between you and Automate for the sale of any goods until Automate has received and accepted your order and sends you confirmation in writing or by email to the address or email address you have given. Once Automate does so, there is a binding legal contract between us.
1.3 The contract is subject to your right of cancellation (see below).
1.4 Automate may change these terms of sale without notice to you in relation to future sales.

Description and price of the goods
2.1 The description and price of the goods you order will be as shown on our website at the time you place your order.
2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, Automate will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.3 Every effort is made to ensure that prices shown on its website are accurate at the time you place your order. If an error is found, Automate will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or canceling your order. If you cancel, Automate will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.4 In addition to the price, you will be required to pay a delivery charge for the goods, as shown in the section of Automates website about delivery.
2.5 The price of the goods and delivery charges are inclusive of VAT.

Payment
3.1 Payment for the goods and delivery charges can be made by any method shown on its website at the time you place your order.

Delivery
4.1 The goods you order will be delivered to the address you give when you place your order, except that deliveries are not made outside the United Kingdom, and some parts of the United Kingdom are not covered, as shown on Automates website at the time you place your order.
4.2 If delivery cannot be made to your address, Automate will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
4.3 If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods.
4.4 Every effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within 30 days of your order. However, Automate will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, Automate will inform you as soon as possible.
4.5 You will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.

Your right of cancellation
5.1 You have the right to cancel the contract at any time up to the end of seven working days after you receive the goods (see below). A working day is any day other than weekends and bank or other public holidays.
5.2 To exercise your right of cancellation, you must give written notice to Automate by hand or post, fax or email, at the address, fax number or email address shown below, giving details of the goods ordered and (where appropriate)their delivery.
5.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Automate at your own cost. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
5.4 Once you have notified Automate that you are cancelling the contract, Automate will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods (excluding any shipping and handling costs).
5.5 If you do not return the goods as required, Automate may charge you a sum not exceeding the direct costs of recovering the goods.
5.6 You do not have the right to cancel the contract if the order is for audio or video recordings or computer software which has been unsealed by you, or for goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly. Automate will notify you at the time your order is accepted if this applies.

Warranty
6.1 All goods supplied by Automate are warranted free from defects for 12 months from the date of supply. This warranty does not affect your statutory rights as a consumer.
6.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by Automate, failure to follow Automates instructions, or any alteration or repair carried out without Automates approval.
6.3 If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify Automate in writing at the address, fax number or email address shown below.

Data protection
7.1 Automate will take all reasonable precautions to keep the details of your order and payment secure, but unless Automate is negligent, Automate will not be liable for unauthorised access to information supplied by you.
7.2 Automate will only use the information you provide about yourself for the purpose of fulfilling your order, unless you agree otherwise. Automate would like to notify you of products and offers that may be of interest to you from time to time, and if you would like to be notified of these, please tick the box below. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to Automate at the address, fax number or email address shown below.

Applicable law
These terms of sale and the supply of the goods will be subject to English law, and the English courts will have exclusive jurisdiction in respect of any dispute arising from the contract.